Job Opening: Billing A/R Specialist

Position: Full-time, Billing A/R Specialist
Location: Honolulu
Industry: Insurance
Schedule: Monday through Friday from 8:00am to 4:30pm
Pay: $20.00 $22.50 per hour (depends on experience)
Parking: Candidates responsible for securing personal parking arrangements
     *Candidates must be in state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

A leading dental service provider in Honolulu is looking for a detail-oriented Billing Accounts Receivables Specialist professional to join their team in Honolulu. In this role, you will manage billing inquiries, process payments, and ensure accurate account information for our valued clients. If you have strong analytical skills and a commitment to excellent customer service, we want to hear from you.

Job Duties:

• Manage Premium Collections: Professionally and empathetically work with employer groups to collect overdue premiums. Monitor payments, prepare collection letters, and communicate potential consequences of non-payment. Advise management of accounts at risk, using sound judgment to maintain positive client relationships.

• Deliver Exceptional Customer Support: Assist internal and external customers with billing, COBRA, and Individual Dental Plans (IDP) inquiries. Listen actively to understand needs, research issues thoroughly, and provide timely solutions. Process IDP credit card transactions securely over the phone, ensuring excellent service in every interaction.

• Reconcile Payments and Billing: Verify and reconcile payments by reviewing multiple sources and coordinating with various teams. Use your knowledge of diverse billing formats, funding arrangements, and system interdependencies to resolve complex payment, billing, or eligibility issues for a seamless customer experience.

• Manage Document Processing and Distribution: Handle incoming mail, process COBRA and IDP notifications, and distribute group invoices with a focus on maintaining security and compliance standards to prevent data breaches.
• Administer COBRA Services: Apply in-depth knowledge of COBRA regulations to manage enrollment, eligibility updates, cash posting, and reconciliations. Collaborate with group administrators, providing them with compliance guidance and support. Maintain seamless integration between Travis COBRA and LED eligibility systems to ensure accurate data and compliance.

Job Requirements:

• High School diploma plus minimum of 2 years of work experience in Account Receivable or Accounting, with customer service experience.
• Analytical skills, including the ability to define problems, collect and organize data, analyze, and understand various sources of information and problem-solve complex problems.
• Ability to learn, thoroughly comprehend, and communicate COBRA regulations and related policies.
• Requires continuously finding new and better ways of performing the job, seeking solutions, and exercising good judgment.
• Requires organization and ability to manage multiple tasks and maintain focus with attention to detail.
• Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e., HIPAA, PHI).
• Working knowledge of PC applications (Windows, Word and Excel) is highly desirable.

Equal Opportunity Employer