Job Opening: Benefits Administrator

Position: Full-time, HR Benefits Assistant
Location: Honolulu
Industry: Insurance
Schedule: Monday through Friday from 8am to 5pm.
Pay: $21.00 per hour
Candidates must be in state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

We are seeking an efficient HR Benefits Assistant in Honolulu to provide exemplary support in managing participant inquiries and benefit processing. Responsibilities include assisting with benefit applications, maintaining accurate records, and ensuring timely responses to participant needs. If you have strong organizational skills, customer service experience, and proficiency in Microsoft Office, we invite you to join our team.

Job Duties:

• Assist participants via phone calls and walk-ins with benefit inquiries and requests (general inquiries, eligibility, enrollment, account balances, statements, hours, Benefit Application packets, Plan Rules & Regulations, etc.)
• Input/edit participant’s information in LUMS (address updates, beneficiary updates, etc.)
• Follow-up with participants for any missing or incomplete information as needed.
• Open, date stamp and distribute incoming mail daily.
• Process return mail (log in Lums, send follow-up letters, scan to eFile, etc.)
• Process USPS address cards (log in Lums, send follow-up letters, scan to eFile, etc.)
• Perform searches for missing participant information quarterly or as needed.
• Scan and file participant documents/correspondence into eFile.
• Prepare files/boxes for storage.
• Maintain supply of important Trust Fund documents in Lobby and on Retirement Department shelf. (Benefit Applications, SPD’s, Member Information Forms, etc.)
• Assist with various mass mail outs and processing annual affidavits.
• Back-up to Receptionist and assist with projects as needed.
• Verify participant’s eligibility for benefit withdrawal.
• Benefit Payment Processing
  • Assist participants with completion of the Benefit Applications
  • Process Benefit Applications received and update information in LUMS as needed.
  • Send follow-up or denial letters as needed.
  • Mail benefit payments or fax applications to Empower for further processing.
• Review and process death benefits to beneficiaries.
• Prepare reports and test samples for Fund Auditor to assist with annual audit.

nJob Requirements:  

• College degree or HS Diploma + 2 years office or administrative/clerical experience.
• 1-2 years of customer service experience in an office/professional work environment.
• Proficient in Microsoft Office Suite (outlook, excel, word, etc.

Equal Opportunity Employer