Job Opening: Customer Service Representative

Position: Full-time, Customer Service Representative (Sales)
Location: Iwilei
Industry: Agriculture
Schedule: Monday through Friday from 7:30am to 4:30pm
Pay: $20.00 per hour
        * Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

The Customer Service Representative is responsible to develop and maintain customer relations, and assists customers with product selection/knowledge, pricing, and any delivery or will call requirements.

Job Duties:

• Ensure safety practices are followed in all work areas.
• Keep management updated on any factors impacting sales operations.
• Assist customers with product pricing, delivery, and will-call requests in person and over the phone.
• Coordinate delivery details with operations, ensuring quantities, delivery times, and documentation are accurate.
• Advise customers on product changes, introduce new items, and provide technical and safety information.
• Balance cash drawer daily and route funds and reports to the Accounting Department.
• Verify daily sales figures and support efficient A/R flow.
• Prepare daily bank deposits and recap credit card and cash sales for system input.
• Stay updated on product knowledge through webinars, meetings, and literature review.
• Handle customer calls about delivery or invoice discrepancies and process account corrections.
• Ensure license validity and update databases as needed.
• Address customer complaints professionally and within company policy.
• Research outstanding orders and follow up with customers to maintain accurate pipeline reports.
• Assist with bulk and drop shipment deliveries and annual inventory.
• Handle documentation and scanning of containers for receiving.

Job Requirements:

• High school diploma or equivalent.
• 1-2 years of sales or office experience.
• Strong customer service and communication skills.
• Knowledge of agricultural, turf, pest control, or industrial products is preferred.
• Familiarity with sales, billing, and inventory procedures.
• Ability to multi-task, prioritize, and manage time effectively.

Equal Opportunity Employer