Job Opening: Lead Billing Associate

Position:     Full-time, Senior Associate, Billing
Location:    Honolulu
Industry:    Insurance
Schedule:   Monday through Friday from 7:30 AM – 4:00 PM (1/2 lunch)
Pay:            $18.00/hr.
Parking:     $8.00 per day at Blaisdell
                  *Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

 As a Senior Associate you will manage customer inquiries, oversee payment processing, and ensure the accuracy of team operations. This role requires strong communication skills, proficiency in MS Office, and the ability to handle high-volume tasks in a dynamic environment, with a focus on delivering exceptional customer service and resolving billing issues.

Job Duties:

• Correspond with business associates on Insurance policies.
• Research and respond to customer inquiries via phone or email.
• Manage incoming payments with attention to credibility for DB/AB policies.
• Maintenance and correspondence of payment rejects.
• Oversight of offshore team to ensure completion and consistency of all tasks.
• Assist Billing Rep Specialists and Senior Associates on solutions to any Billing issue to policies.

Job Requirements:

• 2-year college degree or equivalent work experience
• 3 years general office experience
• Basic proficiency of MS Office applications (i.e. Word, Excel, Outlook)
• An effective communicator who has strong relationship building skills necessary to service internal/external customers.
• Performs well under pressure of deadlines and completes assigned tasks in a prompt and reliable manner.
• Able to manage high volume of work in a multi-task environment.
• Team player with strong customer service skills and mindset.
• Able to adapt to changing circumstances.
• Strong critical thinking and problem-solving skills.
• Accounts receivable, collections and/or insurance experience.
• Knowledge in Guidewire Billing Center.
• May require periodic overtime.
• Handle sensitive and confidential customer information.

Equal Opportunity Employer