Job Opening: Customer Service Rep

Remedy Intelligent Staffing has several amazing career opportunities through our client located in Muscatine, IA

We have IMMEDIATE openings for associates as Customer Service Representative Join a team-oriented environment with room for advancement while working to package products for store displays in this Temp to Hire opportunity.

Shift/Hours: Mon/Wed/Thur/Fri 7:00 AM to 3:30 PM and Tuesday 8:00 AM – 16:30 PM with occasional OT   

Pay Rate: $19.00/hour

ESSENTIAL DUTIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work with customers to coordinate shipments to and from warehouse to meet key customer delivery requirements.

• Generate associated documents for customer shipments including warehouse pick sheets, packing lists, and bills of lading.

• Receive inbound freight and verify contents. Reconcile product received with packing list information to identify any discrepancies.

• Create and apply labels to properly identify parts per customer specifications.

• Communicate with customer and carriers for transporting customer orders and receipts. This includes greeting drivers as they arrive, communicating loading and unloading instructions, and signing necessary documents.

• Promptly communicate any problems to the customer associated with outbound shipments and inbound receipts, including product availability, damage, inventory discrepancies, and carrier issues.

• Furnish customer with inventory reports such as stock status, transaction history, and tracing information as requested.

• Enter inventory transactions into the warehouse management system (WMS) or customer-specific data system and manage the integrity of inventory accuracy. Properly file associated warehouse and shipping documents for future reference.

• Effectively communicate with warehouse operations to ensure proper scheduling of activities including inbound and outbound freight, physical inventories, cycle counts, and special customer requests/projects.

• Maintain a good understanding of warehouse GMP’s to apply to customer activities.

• Keep warehouse management informed of customer feedback and any signs of customer dissatisfaction.

• May oversee Sample Room duties including sample production.

• Additional duties as assigned.

QUALIFICATIONS

• General office experience, including telephone techniques and computer skills. o Experience working in Microsoft Word, Excel and Outlook required o Prior experience with Dynaway AX Asset Mgmt. Software helpful o Zebra Printer, printers and copy machines o 2-way Radio o Multi-line phone system

• Must be an organized individual who is able to handle multiple tasks at a time while effectively communicating with customers and warehouse operations.

• Communication skills, both written and oral, are necessary to establish and maintain effective working relationships with customers.

• Must be able to identify problems and make recommendations to solve problems.

• Attention to detail and accuracy are foremost in the ability to maintain accurate inventory.

• Working knowledge of Microsoft Word and Excel and related company or customer data systems needed.

• Some prior customer service and/or warehouse experience desired. As a direct company representative of the Company’s customers this position requires a professional demeanor and provide a high level of customer service at all times.